Technology is creating ever-changing expectations for people, and Gartner's top predictions for 2020 reflect these new challenges. The predictions were revealed at the Gartner IT Symposium/Xpo 2019 in Orlando, which runs through October 24. More than 9,000 IT leaders and CIO's are in attendance at the conference. "Technology is changing the notion of what it means to be human," said Daryl Plummer, distinguished vice president and Gartner Fellow. "As workers and citizens see technology as an enhancement of their abilities, the human condition changes as well. CIOs in end-user organizations must understand the effects of the change and reset expectations for what technology means."

Technology, in all its guises, is changing the way we live and what exactly it means to be humans. From artificial intelligence (AI) to cryptocurrency and e-commerce, CIOs and IT leaders must ensure they are helping their organisations adapt in this rapidly changing world. In Japan, a restaurant is trialling AI robotics technology to allow employees with limited mobility to remotely pilot robotic waiters. Companies such as JPMorgan Chase, Microsoft and Ford are hosting virtual career fairs tailored to the needs of neurodiverse candidates. Enterprise Rent-A-Car has implemented braille-reader technology into its booking system for blind employees.

Gartner, Inc. today revealed its top strategic predictions for 2020 and beyond. Gartner's top predictions examine how the human condition is being challenged as technology creates varied and ever-changing expectations of humans. "Technology is changing the notion of what it means to be human," said Daryl Plummer, distinguished vice president and Gartner Fellow. "As workers and citizens see technology as an enhancement of their abilities, the human condition changes as well. CIOs in end-user organizations must understand the effects of the change and reset expectations for what technology means."